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General Conditions

1. Booking

Your registration results in the existence of a contract upon written confirmation from Good Hope Volunteers.

2. Alteration and Cancellation

An alteration fee will be charged for alteration of bookings made before a cancellation fee applies. For alternations received thereafter, the cancellation fee applies. Notice of cancellation before arrival must be given in writing to Good Hope Volunteers. 

The cancellation fee is:

  • the nonrefundable deposit for cancellations received more than 4 weeks prior to arrival.
  • 25% of the total programme fee, for cancellations received 15 days to 4 weeks prior to arrival.
  • 50% of the total programme fee for cancellations received 8 to 14 days prior to arrival.
  • 100% of the total programme fee for cancellations received less than 8 days prior to arrival.

Cancellation fees for White Lion Project: 12 weeks or less: 25%, 8 weeks or less: 50%. Cancellation fees for Lowveld Rehabilitation Centre: 4 weeks or less: 50%, 3 weeks or less: 75%, 2 weeks or less: 100%.

These cancellation fees also apply in the event that a visa is not granted. To avoid cancellation fees, if a visa is required, we strongly recommend that you apply for the visa well in advance. You should apply far enough in advance that the visa is received more than 4 weeks before arrival. Should any services be cancelled that are not on our price list (hotels, flight-tickets, etc.), the cancellation charges of the third party provider will apply.

3. Withdrawal

No refund is possible in the event of cancellation after arrival, or of no-show of the participant. No refund is given if the student is asked to leave due to unsatisfactory attendance or performance.

4. Insurance

Students are not insured by Good Hope Volunteers against illness, accident, theft or any loss of personal effects. Good Hope Volunteers or its representatives cannot accept responsibility for any accident occurring during, on or off the programme. Medical insurance cover is required and details must be provided to Good Hope Volunteers before arrival. Travel insurance against loss of personal belongings is strongly recommended as well as against loss of programme fees should the whole or part of the programme, paid in advance, not be attended.

10. Health and Fitness

You are responsible for considering your health prior to the programme and warrant that you are fit and able to participate. You are required to inform us of any relevant medical conditions (i.e. diabetes, epilepsy).

12. Complaints procedure

In case of any problems, no matter how serious or small they are, you are asked to inform the organisation you are volunteering for immediately, in order to give them a chance to rectify the problem. In the event that the problem cannot be solved to your satisfaction, we ask you to inform us about the problem immediately.

7. Place of Jurisdiction

Place of jurisdiction in any dispute: the courts at Cape Town.